Terms & Conditions
Kata Design Iceland
Kathrin Gumpp
Litla Lambhagaland
301 Akranes (Melahverfi)
info@katadesigniceland.com
Payment
Kata Design Iceland accepts online payments with the following credit cards Visa, Mastercard.
Payment will be deducted from your account.
Amount reserved
When using a payment card, debit or credit card, a reservation is made for the amount traded for. This amount is reserved until the web shop has processed and shipped your order. When the order is dispatched, the amount will be withdrawn from the account.
The reservation time depends on the product.
Debit card authorization
When using a Debit Card, you will be able to see that money is reserved on your account and your available amount will therefore appear to be less.
If you or the web shop cancels the order, then the web shop will not be able to withdraw the money from your account, but you will still be able to see the reservation amount on your account for some time.
Note, that only the bank (or card issuer) can cancel such reservation.
Credit Card authorization
The money will be withdrawn from your account when the web shop processes and withdraws the payment from your order. The transaction will now appear in your bank overview.
All prices on the website include VAT.
The website uses the following currencies for pricing:
Icelandic Krona (ISK)
Kata Design Iceland uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.
Order pick-up
Your order will be ready for pick-up time within 2-4 business days.
Pick-up address:
Kata Design Iceland
Kathrin Gumpp
Litla Lambhagaland
301 Akranes
Iceland
Order shipping and shipping method
We're shipping within Iceland with Pósturinn.
Delivery time: 2-7 days.
You can choose between home delivery or parcel locker.
If you regret your purchase (Withdrawal)
When the product is delivered to the customer, the return window begins on the delivery date of the product.
The return window is 14 days.
The customer is responsible for the return shipment and bears the shipping costs.
Kata Design Iceland offers no return, exchange or refund for all sorts of personalised items.
No liability is accepted for typographical errors in submitted names, dates or pre-designed designs.
Refund
Your refund will usually be processed within 3-5 business days after we receive the returned item.
Please note, that depending on the payment method, it may take an additional 3-5 business days for the money to be credited to your account.
Warranty
There is a 2 year warranty on products.
The warranty applies to all errors in software, material and fabrication.
Complaints regarding errors and defects must be reported to Kata Design Iceland in a reasonable time after the goods have been received.
We consider a maximum of months as a reasonable time, unless otherwise agreed.
We will refund reasonable shipping costs.
The complaint waives right to warranty if the items are handled improperly or unusually.
Kata Design Iceland not covers return costs.
When returning, please contact us first at:
Kata Design Iceland
Kathrin Gumpp
Litla Lambhagaland
301 Akranes
Email: info@katadesigniceland.com
Warranty complaints will not be accepted, if they are sent by cash-on-delivery system.
Customer & Privacy Policy
We do not resell personal information and do not pass on your personal information to others. They are only registered in our customer directory. You can request to have your information deleted at any time.
In order for you to enter into an agreement with Kata Design Iceland, we need the following information:
. Name
. Address
. Phone number
. Email address
Registration of your personal information is used for the sole purpose of delivering the goods to you.
The personal information is registered with Kata Design Iceland, and stored for up to five years, after which the information is deleted.
When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly of what information is being collected and why.
The director and employees for Kata Design Iceland have access to the information recorded about you.
The data manager in Kata Design Iceland is: Data controller.
We do not store and transmit customer information encrypted.
As registered with Kata Design Iceland, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact info@katadesigniceland.com .
Cookies
On katadesigniceland.com, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you.
You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.
Log Statistics
We use log statistics at katadesigniceland.com, which means, we have a statistics system, that gathers information, that can supply us with a statistical indication of, how many visitors the site has, where they are from, and on which landing page they leave the site and more.
The Log statistic is only used with the purpose to improve Kata Design Iceland's website.
Right to complain
In case you wish to complain about goods purchased from us, please contact our Customer Service.
You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using the following link:
http://ec-europa.eu/odr
When submitting the complaint, you must state our email address info@katadesigniceland.com .